What Does This Warranty Cover?
O’Brien warrants that this product is free from defects in materials or workmanship when it is purchased from an authorised O’Brien retailer and used for on-water recreational purposes.
Who is Covered by This Warranty?
The original retail purchaser is covered by this warranty. This warranty is non-transferrable.
How Long Does This Warranty Last?
One year for towable product, 90 days for non-towable product from the date of retail purchase, as evidenced by your sales receipt
What You Must Do?
O’Brien claims can be handled in two ways: (1) Customers can return the product to the retail store where the original purchase was made. The retail store must contact O'Brien New Zealand customer service to obtain return authorisation number (RA). (2) Customers can contact O'Brien New Zealand directly to obtain a return authorisation number and send the product on their own. Return Authorisation is for inspection purposes only. Disposition will be determined by O'Brien New Zealand. No warranty claims will be accepted without a valid authorisation number and proof of purchase from an authorised Obrien dealer. Warrant claims are claims for warranty coverage only and do not constitute an agreement by O'Brien New Zealand to accept the warranty claim.
What Will O'Brien New Zealand do?
If the product contains a defect in materials or workmanship, O'Brien New Zealand will repair or replace any defective part, or, at its option, replace the entire product at no charge. You must pay shipping charges. If O'Brien New Zealand determines that the product does not meet the warranty requirements, O'Brien New Zealand will notify you of the cost to repair, if applicable, or if the product cannot be repaired. You will be given the option to repair the product (if repairable) at the quoted cost, and O'Brien New Zealand will repair and return to you. You must also pay the return shipping charges. If you decide not to have the product repaired, or if the product cannot be repaired, you can request the product to be returned. You must pay the return shipping charges.
What Does This Warranty Not Cover?
Damage, failure or malfunction of the product caused by: (1) normal wear and tear, including, but not limited to scratches, nicks and fading from normal use; (2) commercial use (including rental, summer camps, demonstration or instructional purposes); (3) abuse or misuse, including, but not limited to use of the product contrary to written instructions, collisions with objects, use of rails or sliders, dragging the product across ground, docks or other abrasive surfaces; (4) improper storage or use of board racks, leading to scratches, nicks, fractures or other deformation, or discoloration from sunlight; (5) modification or alteration of the product; (6) use of the product with accessories or parts not sold by O'Brien New Zealand for use with wakeboards, including bolt-on systems to attach fins and bindings, cutting and reshaping boards, overlays and/or binding parts; (7) tow rope handle striking product; (8) incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the above limitation or exclusion may not apply to you.
No Other Warranties.
O'Brien New Zealand does not extend any written or implied warranties beyond those expressly described herein. These warranties are in lieu of any other warranties or obligations of O'Brien New Zealand, its distributors or retailers.